Our Expert Leadership
With 25 years of customer service and support experience, Angie knows how important it is to have a client-centric culture to best meet facility needs. Read how she sees service as an attitude, not a department, and what that means for clients.
As a nurse herself, Beth aims to improve the lives of staff to make their days easier, more satisfying, and less challenging. Hear from Beth about how she strives to help clients with their top challenges.
Bill leverages his experience as a pharmacist and a former pharmacy owner/operator to develop targeted solutions that will have a positive impact on customers. Read more about how this real-world experience benefits facilities.
For Jeremy, local doesn’t mean equal since what a client on one side of town needs may be very different from another. Hear from Jeremy how this drives us to address individual expectations community by community, facility by facility.
Lisa knows how important is for facilities to stay one step ahead. Read her take on how our Illuminate educational platform helps keep facilities abreast – and ahead – amid constant change in the industry.
For Nancy, numbers have no value unless you do something with them. Hear from Nancy on how we share our metrics with customers to quantify where we are and target opportunities to raise the bar.
As VP of Product Development, Randy places a priority on safety. Hear from him about the substantial checks we perform when orders are entered plus conduct a number of reviews related to clinical interactions and side effects as part of our commitment to safety.
Read why TJ surrounds himself with people who are as passionate as he is and how shared aspirations can create momentum to achieve your goals.
Toni understands facilities want to reach a real person and not an automated system. That’s what we offer when a client has a question, request, or challenge. Read why Toni believes this approach is key to driving relationships that fuel facility satisfaction and success.