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Skilled Nursing


Nurses in communication for nurse webinar with NAHCA

Talking Shop: Improving CNA-Nurse Communication in Long-Term Care

March 14, 2023

Presented by:

Lisa Sweet, RN, Chief Clinical Officer of Academy of Certified Health Professionals, National Association of Health Care Assistants (NAHCA)

Joleann Beene, RN-BC, IP-BC, FACDONA, CDP, CADDCT, Clinical Specialist – Nurse Consulting Services, PharMerica

Date: Tuesday, March 14, 2023

Time: 1:00PM ET


From a lack of understanding of roles to an “us versus them” mentality that can result in silos, the communication challenges among long-term care clinical staff can result in breakdowns that negatively impact residents’ lives. To improve workplace relationships, ensure productive dialogue, and build a culture founded on respect, this session will discuss strategies and techniques as well as ways to create safe spaces for conversations to take place.

Key Learnings:

  • Identify barriers to effective communication between CNAs and nurses in long-term care.
  • Outline ways to overcome top communication challenges.
  • Explain the importance of mutual trust and respect in communication.
  • Describe 3 methods for promoting healthier conversations.

This program has been approved for Continuing Education for 1 total participant hours by NAB/NCERS, approval # 20240313-1-A91125-DL. Attendees must be in attendance for at least 50 minutes to receive credit.

View Recording